Approved Answers
Customer answers based only on business-approved knowledge, with sources and confidence shown.
Works alongside your helpdesk
Resolve more. Chase less.
Quinn Desk answers from approved business knowledge, shows its sources and sends uncertain questions to the right person.
Every answer shows
The approved source it came from
Its confidence level
The next step, or a person to take over
Three capabilities
Answer what’s approved. Hand over what isn’t. Chase only real problems.
Safe Handover
Low-confidence, conflicting or sensitive enquiries are summarised and passed to a person.
Feedback Triage
Resolve genuine problems privately, recognise exceptional service and leave satisfied customers alone.
Preview
Approved answers beyond the helpdesk
Quinn Desk Field can bring the same controlled knowledge to drivers, engineers and employees away from a desk.
Why not just use a helpdesk?
Your helpdesk manages conversations. Quinn Desk controls what can be answered.
Keep the helpdesk you already have. Quinn Desk prepares the answers and the exceptions.
Existing helpdesk
- Holds tickets and conversations
- Routes work to support teams
- Keeps customer-service history
Quinn Desk
- Controls which knowledge is approved
- Shows the evidence behind each answer
- Detects missing or conflicting information
- Prepares uncertain enquiries for safe handover
Interactive example
One question. Four checks. One useful answer.
Step through a fictional customer enquiry to see how the answer is checked.
Northstar Devices
Fictional demonstration
Customer enquiry
“Where is my refurbished phone, and is it still covered by warranty?”
Resolution trace
0/4 checksCustomer and order identified
Waiting to check
Delivery record checked
Waiting to check
Purchased product checked
Waiting to check
Warranty policy checked
Waiting to check
Trust and control
Safeguards that are built in and tested.
Approved sources only
Only current, business-approved knowledge can be used in an answer.
Uncertainty stops the answer
Low confidence and conflicting information send the enquiry to a person.
Organisation data separation
Each organisation can only see its own records, enforced by the database.
Customer choices are protected
Feedback wording and opt-outs cannot be overwritten by a business.
Keep the helpdesk you already have.
Add approved answers, safe handover and a record of why every answer was given.